Privacy Policy

Effective Date: 20/1/2018

Last Updated: 23/04/2025

Welcome to Andalusi! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our application and services.

By using Andalusi, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of data:

1.1 Information You Provide

Account Information: Name, email, and any other information you provide during registration.
Payment Information: Provided during subscription purchases. Payments are processed via Apple and we do not store full payment credentials.
User-Generated Content: Text, images, calligraphy, or designs uploaded by you.

1.2 Automatically Collected Information

Usage Data: Interactions with the app, such as features used, templates selected, and editing behavior.
Device Information: Device model, OS version, IP address, app version, and unique device identifiers.
Analytics Data: Collected via cookies or similar technologies to help us understand and improve user experience.

1.3 Third-Party Data

If you sign in with Apple or other third-party services, we may receive basic profile data you authorize for sharing.

2. How We Use Your Information

We use your information to:

Operate and personalize the Andalusi app.
Provide customer support and respond to your inquiries.
Analyze app usage and performance.
Send important service-related communications.
(With your consent) Send marketing content and updates.

3. Sharing Your Information

We do not sell your personal data. We may share data:

With service providers (e.g. analytics, cloud storage, support tools).
For legal compliance, such as with regulatory authorities or in response to lawful requests.
In a business transfer, such as a merger or acquisition, where your data may be part of the transferred assets.

4. Your Rights

Depending on your location (e.g. EU, UK, California), you have rights including:

Access: Request a copy of your data.
Correction: Request corrections to your data.
Deletion: Ask us to delete your data, subject to certain exceptions.
Objection/Restriction: Restrict or object to certain uses of your data.
Portability: Request transfer of your data to another service.

You can exercise your rights by contacting us at info@andalusi.app.

5. Data Security

We use industry-standard security measures to protect your information. However, no system is completely secure and we cannot guarantee absolute protection.

6. Data Retention

We retain personal data only as long as necessary for legitimate purposes and to comply with legal obligations. You can delete your account or request data deletion at any time.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure proper app functionality
Analyze user behavior
Improve performance and user experience

You may manage cookies via your device or browser settings.

8. Children’s Privacy

Andalusi is rated 4+ and not intended for children under 4. We do not knowingly collect personal data from children under 13 without parental consent. Parents may request data deletion by contacting us.

9. International Users

If you access Andalusi from outside the United Arab Emirates, please be aware that your information may be transferred to and processed in the UAE or other jurisdictions. These countries may not have the same data protection laws as your country.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of significant updates via the app or email, where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you may contact us:

Email: info@andalusi.app

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